Shipping is usually initiated within 3 to 7 business days of the receipt of a completed order, (one in which the payment has been made or credit approved, any shipping or installation quotations acknowledged and approved, and no outstanding questions or issues are unresolved). Special orders will require an additional amount of time, (usually 3 to 5 weeks). Transit times depend on the relative distances from the various shipping points as well as the carriers used. We provide tracking information which enable you to track your order on-line and obtain an estimated arrival date. Transit time usually runs 3 to 10 business days. Shipping to your house or facility is included. We can usually arrange for inside delivery at an additional cost. We would pass on these costs at what we pay without a mark-up.

All items are sent F.O.B. shipping point. We reserve the right to repair or replace damaged or defective parts. Please carefully examine items upon receipt. Refusal of delivery could cause delays in getting satisfactory product. It is best to accept delivery of products and sign the receipt given to you by the delivery person noting any damages or shortages you see. If the cartons are damaged in any way, please note this as well. On the Ready-To-Assemble products, we can almost always send replacement parts quickly. (These include items from Bestar, Bush, Southshore, MFI, and some other suppliers). Please save the damaged cartons and call or email us promptly. We are committed to providing quality products to you. You can reach us, toll free, at 1-877-709-9700 or email us at sales@homeofficedirect.com.